Tickets FAQ

Your purchase is risk free!

If you are unable to attend a performance, we welcome ticket exchanges up to 24 hours before the scheduled performance for a credit towards any future available show that season. There is NO FEE for changing your date. Your ticket purchase may always be turned into a tax-deductible donation to the theatre if you are unable to attend.

Can we bring an umbrella?

We do not allow the use of umbrellas in the theatre, as they are a distraction to other patrons. Rain ponchos are available in the gift shop, or bring them along with you!

We had a family emergency, can we get a refund?

We ask that you call the ticket office as soon as possible to work out an exchange.

What if I lose my tickets?

No worries! We don’t mail tickets out, so your tickets will be held for you at the ticket office the day of your event. You don’t need to worry about them being lost in the mail, in your luggage or on your fridge!

What time does the show start?

The show starts at 8:00 pm, seating begins at 6:30 pm. We suggest you arrive at least one hour prior to curtain, and at least 1.5 hours prior to curtain on Saturdays. The show runs approximately two 1/2 hours with an intermission.

Where are the best seats?

We believe that all of our seats are awesome, but our premium seating is considered by patrons to be the best seats in the house. The amphitheater offers a stunning 180 degree view from every seat. So the best seats are the ones that you like the best and that may not be the best seat for everyone. Don’t like your seats? Ask one of our friendly staff members for help in moving to a new available location.

Do you offer group rates?

Yes we do! Click on the group tab above for more information.

Do I have to purchase tickets in advance?

We always advise that you purchase your tickets in advance to ensure preferred seating. If you wait until the night of the performance we cannot guarantee seats will be available.

How soon do I need to purchase tickets?

The sooner you buy your tickets, the better choices you have in choosing your seats. We recommend at least a week in advance.

Can you reserve my seats and I will pay in cash when I arrive?

Seats cannot be reserved without payment.

What should I wear?

We are casual. Dress comfortably. Remember we are outdoors, so a light jacket is a good idea to have handy.

Should we bring bug repellent?

Yes. We highly recommend that you bring spray or other repellent with you.

Can I bring my children?

Children are welcome! We believe TECUMSEH! is an experience for the entire family. However, we don’t recommend you bring your youngest along.  There are loud bangs, so if your little one is scared of loud noises, use your best judgment.  Generally we say that the show is not recommended for those under the age of six.  Only you know how attentive your children are and how they behave. Do keep in mind that if your child is causing distractions to the guests around them, you may be asked to leave your seat until your child settles down.

Can I hold my child in my lap or do they need a ticket?

Yes. Everyone entering the theatre, regardless of age, must have a ticket. So they must have their own ticket for admission, but of course, may sit in your lap if they prefer that over a seat!

Can I bring a stroller?

You are welcome to bring your stroller. Strollers must be left in the rain shelters located at the back of the theatre, unattended and at your own risk.

Is your theatre wheelchair accessible?

Wheelchair seating is available; please call the ticket office in advance for assistance before making your purchase.

Do you offer ASL interpreters?

If you need a sign language interpreter, please let us know two weeks in advance (the required time to notify our interpreter) and we will make every attempt to have one for you. Scripts are always available when sign language interpretation is not.

Can we take pictures during the show?

No. Cameras are not permitted in the theatre, but we do offer a meet and greet opportunity after the performance. We also allow photos during the backstage tour.

What is your smoking policy?

Smoking is not permitted in the theatre.  However, there is a designated smoking area near the box office in the parking lot.  And it’s lovely!!

Can we bring food and drinks?

Outside food and drinks are not permitted, with the exception of water.

Do you have an ATM onsite?

Our main concession stand offers an ATM machine.

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