Tickets FAQ

What are you doing to keep us safe during Covid-19?

Theatre is about human connection … that once in a lifetime moment of exchange between actor and audience.  Simply, that’s what makes the COVID-19 pandemic so very difficult, particularly for our industry, because it has deprived that exchange which inspires our work and stirs our beings.  We lost an entire season here, and it was the right and only decision to be made.  The safety and health of our company, volunteers, house staff and patrons are our #1 priority.  We have had lots of time to plan for our reopening.  Those of you who have been here year after year will see lots of changes.  Those of you visiting us for the fist time may only notice lots of empty seats.  But we think our changes and preparations are going to make for a uniquely outstanding experience for everyone!

Please keep an eye out for an email from us which you will receive approx 1 week prior to your arrival laying out parking instructions and other things you need to know from your car to the box office.  Masks will be encouraged everywhere in the theatre complex, and required in indoor spaces.  Seating in the theatre is spread out to keep families together but away from other parties.  As a result, on any given night the theatre will be only 1/2 full.   We will have people stationed around the complex helping to spread people out.  There will be new waiting areas, picnic areas and activities around the facility.  There will be no meet and greet during the 2021 season.  And while we have always prided ourselves on the cleanliness of the facility, we will be doubling down on cleaning of surface areas, restrooms, and other sensitive locations.  We encourage you to call in advance of purchasing your tickets with any concerns or questions, as ticket sales are final.

Your purchase is risk free!

If you are unable to attend a performance, we welcome ticket exchanges up to 24 hours before the scheduled performance for a credit towards any future available show that season. There is NO FEE for changing your date. Your ticket purchase may always be turned into a tax-deductible donation to the theatre if you are unable to attend.

Can we bring an umbrella?

We do not allow the use of umbrellas in the theatre, as they are a distraction to other patrons. Rain ponchos are available in the gift shop, or bring them along with you!

We had a family emergency, can we get a refund?

We ask that you call the ticket office as soon as possible to work out an exchange.

What if I lose my tickets?

No worries! We don’t mail tickets out, so your tickets will be held for you at the ticket office the day of your event. You don’t need to worry about them being lost in the mail, in your luggage or on your fridge!

What time does the show start?

The show starts at 8:00 pm, seating begins at 6:30 pm. We suggest you arrive at least one hour prior to curtain, and at least 1.5 hours prior to curtain on Saturdays. The show runs approximately two 1/2 hours with an intermission.

Where are the best seats?

We believe that all of our seats are awesome, but our premium seating is considered by patrons to be the best seats in the house. The amphitheater offers a stunning 180 degree view from every seat. So the best seats are the ones that you like the best and that may not be the best seat for everyone. Don’t like your seats? Ask one of our friendly staff members for help in moving to a new available location.

Do you offer group rates?

Yes we do! Click on the group tab above for more information.

Do I have to purchase tickets in advance?

We always advise that you purchase your tickets in advance to ensure preferred seating. If you wait until the night of the performance we cannot guarantee seats will be available.

How soon do I need to purchase tickets?

The sooner you buy your tickets, the better choices you have in choosing your seats. We recommend at least a week in advance.

Can you reserve my seats and I will pay in cash when I arrive?

Seats cannot be reserved without payment.

What should I wear?

We are casual. Dress comfortably. Remember we are outdoors, so a light jacket is a good idea to have handy.

Should we bring bug repellent?

Yes. We highly recommend that you bring spray or other repellent with you.

Can I bring my children?

Children are welcome! We believe TECUMSEH! is an experience for the entire family. However, we don’t recommend you bring your youngest along.  There are loud bangs, so if your little one is scared of loud noises, use your best judgment.  Generally we say that the show is not recommended for those under the age of six.  Only you know how attentive your children are and how they behave. Do keep in mind that if your child is causing distractions to the guests around them, you may be asked to leave your seat until your child settles down.

Can I hold my child in my lap or do they need a ticket?

Yes. Everyone entering the theatre, regardless of age, must have a ticket. So they must have their own ticket for admission, but of course, may sit in your lap if they prefer that over a seat!

Can I bring a stroller?

You are welcome to bring your stroller. Strollers must be left in the rain shelters located at the back of the theatre, unattended and at your own risk.

Is your theatre wheelchair accessible?

Wheelchair seating is available; please call the ticket office in advance for assistance before making your purchase.

Do you offer ASL interpreters?

If you need a sign language interpreter, please let us know two weeks in advance (the required time to notify our interpreter) and we will make every attempt to have one for you. Scripts are always available when sign language interpretation is not.

Can we take pictures during the show?

No. Cameras are not permitted in the theatre, but we do offer a meet and greet opportunity after the performance (For the 2021 Season there will be no meet and greet due to Covid Regulations) . We also allow photos during the backstage tour.

What is your smoking policy?

Smoking is not permitted in the theatre.  However, there is a designated smoking area near the box office in the parking lot.  And it’s lovely!!

Can we bring food and drinks?

Outside food and drinks are not permitted, with the exception of water.

Do you have an ATM onsite?

Our main concession stand offers an ATM machine.

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